
Overview
Our Customers benefit greatly from our Preventative Maintenance Contract which can release a company from the burden of maintaining a full-time IT team. These are the contract plans we offer;
Help Desk Contract Add-on
Help Desk Contract Add-on
Our Help Desk Contract is an add-on option to our Desktop Proactive Maintenance Contract above and covers;
- Unlimited Help Desk Support Calls
- Common Microsoft or Mac Software
- Systems Administration and Repair
- Remote or Onsite Support
- Next Biz Day Guaranteed Response
- Hours: 9am to 5pm (Excl. Holidays)
- Excludes Projects, Upgrades and Parts
- Out of scope work billed at our hourly rate
- Annual Commitment
- Available Normal Business Hours or 24hr coverage
Hardware Contract Add-on
Our Hardware Contract can cover;
- Desktop, Laptop & Server Hardware
- Router / Firewall Hardware
- UPS Battery Hardware (battery replacement)
- Extends Manufacturer Onsite Hardware Warranty
Desktop and Server Proactive Maintenance Contract
- Routine Preventative Maintenance on Microsoft Windows or Mac OS
- Computer Health and Performance Monitoring
- Predictive Failure Alerting
- Optimize Computer
- Updates and Security Management
- Antivirus Management (Software additional)
- Virus and Spyware Monitoring & Cleanup
- Free LogMeIn Pro Software
- System Documentation
- Computer Network Assessment Audit meetings
- Warranty Management & Inventory Reporting
- Recommendations on equipment upgrades or replacement
- Annual Commitment is required
- Exclusions: Trouble calls, Repairs and Parts (Out of scope work) will be billed at our hourly rate
Server Only Items:
- Server Administration
- Backup Monitoring and Management
- Real Time Error Alerting and Remediation
- Alerting of Hard Drive Health and Low disk space
- Server & Internet Availability (up/down status) Monitoring
- Disaster Recovery Planning