Our Customers benefit greatly from our Preventative Maintenance Contract which can release a company from the burden of maintaining a full-time IT team. These are the contract plans we offer;

Help Desk Contract Add-on
Our Help Desk Contract is an add-on option to our Desktop Proactive Maintenance Contract above and covers;

• Unlimited Help Desk Support Calls
• Common Microsoft or Mac Software
• Systems Administration and Repair
• Remote or Onsite Support
• Next Biz Day Guaranteed Response
• Hours: 9am to 5pm (Excl. Holidays)
• Excludes Projects, Upgrades and Parts
• Out of scope work billed at our hourly rate
• Annual Commitment
• Available Normal Business Hours or 24hr coverage

Our Hardware Contract can cover;

• Desktop, Laptop & Server Hardware
• Router / Firewall Hardware
• UPS Battery Hardware (battery replacement)
• Extends Manufacturer Onsite Hardware Warranty

• Routine Preventative Maintenance on Microsoft Windows or Mac OS
• Computer Health and Performance Monitoring
• Predictive Failure Alerting
• Optimize Computer
• Updates and Security Management
• Antivirus Management (Software additional)
• Virus and Spyware Monitoring & Cleanup
• Free LogMeIn Pro Software
• System Documentation
• Computer Network Assessment Audit meetings
• Warranty Management & Inventory Reporting
• Recommendations on equipment upgrades or replacement
• Annual Commitment is required
• Exclusions: Trouble calls, Repairs and Parts (Out of scope work) will be billed at our hourly rate

Server Only Items:

• Server Administration
• Backup Monitoring and Management
• Real Time Error Alerting and Remediation
• Alerting of Hard Drive Health and Low disk space
• Server & Internet Availability (up/down status) Monitoring
• Disaster Recovery Planning